Essential
Remote Response
- Phone, text, or email support
- Secure remote log-in to your system
Service Programs
Remote Diagnostics, Field Support, & Personalized Playbooks
We treat client care as a dedicated practice. Every homeowner receives an always-on support system and a support team who knows their project inside and out.
Service Plans
Select the plan that fits your lifestyle
All plans include secure remote access, and 24/7 support via text, phone, or email.
Most Popular
Standard Service
- 24/7 Support
- Four on-site service calls per year
- Unlimited remote support appointments
- 10% off new product purchases
- Expedited service calls
- One "coming back home" visit per year
Full Journey
Premium Concierge
- All Standard benefits
- Unlimited on-site service
- Proactive system monitoring
- Loaner equipment when available
- Priority scheduling
Video Library
FAQ walkthroughs, recorded directly in Oasis systems
Open the categories below to watch quick Control4, WattBox, and entertainment tutorials. Each video mirrors what you see at home so it’s easy to follow along.
Network Partners
ISP Contact List
If your service outage is related to the provider, use these direct escalation contacts. Share your Oasis project name so we can coordinate with their tier-two support.
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